Shoes must be new and unworn, with all original packaging. Leather soles scratch easily, so try shoes on carpet only. At our discretion, we may deduct or charge a damaged-item fee for scuffs, scratched soles, or replacement packaging.

Online purchases may be returned for a refund if requested within 21 days of receipt, or for exchange or store credit if requested within 60 days. Shipping fees are nonrefundable. Final Sale items cannot be returned. Purchases made at our Los Angeles store or at events are eligible for exchange or store credit only. After one exchange, any subsequent return will receive store credit.

For items that arrive damaged or defective, submit a return request within 14 days of receipt and select Defective/Damaged.

DOMESTIC RETURNS

We provide printable labels for domestic returns. Label costs are deducted from refunds; return shipping is free for exchanges and store credit. Shoes from multiple orders may be combined in one shipping box to reduce costs.

INTERNATIONAL RETURNS

Customers returning from outside the U.S. are responsible for return shipping. We cannot reimburse customs fees. Customers must follow local procedures to recover any taxes or duties.

RETURNING YOUR ITEMS

Place shoe boxes inside a shipping box; the original shipping box is ideal. Items returned without a shipping box may incur a restocking fee.

Returns are processed within 5–7 business days after receipt. Exchanges ship via economy service. If you need faster processing or wish to pay for expedited shipping, note this in your comments and we will do our best to accommodate you.

LARGE RETURNS

Refund returns over $1,000 incur a 5% restocking fee to offset Shopify fees not returned to us. This fee does not apply to exchanges or store credit.