Shipping Rates and Policies
Re-mix ships Monday-Friday (except on holidays). Please allow between 3-5 business days (excluding holidays) for your order to be processed and shipped. If you order on a Friday afternoon or over the weekend, please consider the ship date to be the following Monday when selecting your shipping speed. We reserve the right to charge a processing fee for orders that are canceled.
Orders shipping within the U.S. are shipped via USPS Priority Mail, which can take 2-3 business days for delivery. Tracking information will be provided upon shipment.
Orders shipping outside of the U.S. are shipped via USPS Priority International, which usually takes 7-10 business days for delivery (and sometimes, a few extra days to clear through customs). Tracking information will be provided upon shipment (if for some reason you have not received your tracking info within 3 days of placing your order, please check your junk mail folder and please contact us). Please note that the customer is responsible for tracking his/her package. Once a package has entered the destination country and arrived at the local post office, it is likely the package will be held until customs fees are paid. Please track your package to see when your package has arrived at your local post office. We are not responsible for shipping fees if a package is sent back to us due to lack of customs payment. Occasionally, international shipments experience unexpected delays due to weather or other issues with the post office. In such instances, we ask that you please allow up to six weeks for delivery. If your tracking information has not updated or you have not received your shoes, please contact us!
California: $10 for the first pair; $16 for two pairs; $4 each additional pair
West of the Mississippi: $14 for the first pair; $4 each additional pair
East of the Mississippi: $16 for the first pair: $4 each additional pair
Canada: $30 for the first pair; $4 each additional pair
International: $40 for the first pair; $4 each additional pair
If for some reason you are unavailable to receive shipment of your package, Re-mix is not responsible for the cost of re-shipping your package.
If you require expedited shipping or would like to request an alternative shipping method, please email us at email@example.com or call us at (323) 936-6210.
Please be aware that all international parcels may be subject to import taxes, duties, brokerage or customs fees upon delivery and are the responsibility of the customer. Please understand that we unfortunately cannot control or prevent any delays within customs. If you refuse duties or fees on your package and choose to have it sent back to Re-mix, any handling fees charged to our account to retrieve the package will be deducted from your refund. If you would like more information regarding customs fees, please contact your local Post Office.
If you live in the area, or will be visiting Los Angeles and want to pick up your shoes in our store, enter the discount code INSTORE at checkout and you will not be charged for shipping. Immediately after placing your order for in-store pick up, please send a follow up email to firstname.lastname@example.org with your order # that states you have requested to pick up the item(s) in the store. In order to retrieve your shoes, please be prepared to present your order confirmation email or order # at time of pick up.