International Orders - Customs, Duties, Fees

Please be aware that all international parcels may be subject to import taxes, duties, brokerage or customs fees upon delivery, and are the responsibility of the customer. We do not determine these rates and encourage you to check with your local government before ordering to determine what you are likely to owe. 

Please understand that we unfortunately cannot control or prevent any delays within customs.  If you refuse duties or fees on your package and choose to have it sent back to Re-Mix, any handling fees charged to our account to retrieve the package will be deducted from your refund. 

We cannot reimburse customs fees for returns or exchanges. You may follow the procedure for recouping taxes and duties in the recipient country. If you would like more information regarding customs fees, please contact your local Post Office.

Country specific information: 

The links below are for informational purposes only and we cannot guarantee their accuracy.  If you have useful information to share from your country that you think we should add here, please let us know!

Import Duties Calculator 

EU Announcement on additional 25% duty on U.S. Imports

Sweden - information on online shopping from non-EU countries

United Kingdom - Claim for repayment or remission of Import duty, CAP charges, ADD charges, VAT and Excise Duty paid on rejected imports

United Kingdom - form for recouping duties and VAT on returns