Shoes must be in new, unworn condition, with all original packaging intact, to be returned or exchanged. In order to receive a full refund, shoes must be returned in condition acceptable for resale.
*For all products returned in used or damaged condition, we reserve the right to deduct a shoe repair fee or packaging replacement fee from the refunded amount. Please be sure to test your shoes on carpet because we will deduct a "damaged item" fee for scuffed/scratched soles. *
We are not responsible for return shipping for items that do not fit; we do our best to provide sizing info on our size guide page and while we cannot guarantee fit, we urge customers to contact us with any specific sizing questions.
Shoes purchased in the store may be exchanged or returned for store credit within 10 days. No refunds are given for in-store purchases.
Shoes purchased online may be returned for a refund, store credit, or exchange, within 21 days of receipt. Buyer pays return shipping.
Shoes marked Clearance or Final Sale cannot be returned or exchanged.
We are not responsible for return items that are lost in transit so please insure your returns. Please ship your returns back in a proper shipping box (Not an envelope. The original box your order was shipped in is fine to re-use).
If you would like to exchange an item, we will ship the exchanged shoes to you at no extra charge (first exchange will be covered by Re-mix, any additional exchanges will be at purchaser's expense).
For international orders, we cannot reimburse customs fees for returns or exchanges. You may follow the procedure for recouping taxes and duties in the recipient country.
Refunds will be issued in the form the original payment was made (if purchased with a store credit, the refund will be a store credit; if purchased with a credit card, the refund will go back to that same credit card, etc.)
Click here to initiate a return or exchange.