Return or Exchange

*  Initiate a Return or Exchange Here  *

Return Policies

Shoes must be in new, unworn condition, with all original packaging intact, to be returned or exchanged. In order to receive a full refund, shoes must be returned in condition acceptable for resale.

For all products returned in used or damaged condition, we reserve the right to deduct a return fee or packaging replacement fee from the refunded amount. Please be sure to test your shoes on carpet because we will deduct a fee for scuffed/scratched soles.

We are not responsible for return shipping for items that do not fit; we do our best to provide sizing info on the "Sizing" tab on each style description, and while we cannot guarantee fit, we urge customers to contact us with any specific sizing questions.

Shoes purchased in the store may be exchanged or returned for store credit within 10 days.  No refunds are given for in-store purchases.

Shoes purchased online may be returned for a refund within 21 days of receipt and buyer pays return shipping. They may be returned for a store credit or exchange within 60 days of receipt. Re-Mix provides free domestic return shipping for store credit and exchange requests. 

Shoes marked Clearance or Final Sale cannot be returned or exchanged.

Please ship your returns back in a shipping box. (The original box your order was shipped in is good to reuse). 

For international orders, Re-Mix does not provide pre-paid return labels due to customs issues and we cannot reimburse customs fees for returns or exchanges. You may follow the procedure for recouping taxes and duties in the recipient country. 

Refunds will be issued in the form the original payment was made (if purchased with a store credit, the refund will be a store credit; if purchased with a credit card, the refund will go back to that same credit card, etc.)