Shipping affected by Covid-19

Shipping problems are fewer than at the start of the pandemic, but many speeds are still not 'guaranteed' as they may have been before - we've especially noticed slow downs around holiday weekends. Postal mail to international destinations seems to have the most delays at the moment, and most domestic orders are arriving in the expected window. Please be aware that there can still be hiccups. You may also want to check for International Service Disruption Alerts with the post office and this post.

Our store is still short-staffed, and while many days we get orders out on the same or next day, sometimes it may take a 3-4 days to get your package out. If you require same day or next day processing, please contact us so that we can make sure to prioritize your shipment!

Los Angeles

The store is open regular hours. Curbside pickup can be arranged - please select "Curbside Pickup" at checkout and if you want your order delivered outside, call us at 323-936-6210 when you arrive at the store. For in-store shopping, please follow the latest public health guidelines. 

United States

We are offering Free Shipping at checkout, and we will ship via the cheapest method (USPS Priority Mail or UPS Ground) for those orders.

Most shipping delays have largely been resolved, but still might take a day or two longer than they used to, and occasionally a package will take the scenic route and take much longer. 

Other calculated shipping options for faster or specified shipping methods are available at cost and may also be selected at checkout. 

INTERNATIONAL

We have reinstated regular Postal Mail for international orders (excluding those mentioned below where USPS has suspended service) with the caveat that it could take a long time to get your order. (While nothing has been lost, a few packages have taken 3-6 months to arrive during the pandemic). However, most shipments seem to be making it to their destination in around 21 days. This is an ever evolving situation, though. If you aren't comfortable with the risk that you might have to wait up to a few months for your order, please purchase expedited shipping.

Canada

We are offering Free Shipping to Canada via the Postal Service if you choose Free Shipping at checkout. 

Orders up to 4 lbs will be shipped USPS First Class.
Orders over 4 lbs will be shipped via USPS Priority International. 

Other calculated shipping options for faster or specified shipping methods (USPS Express, DHL, etc.) continue to be available and may also be selected at checkout.

We have removed UPS from the options due to excessive brokerage fees, and customers should be aware that DHL shipments may incur similar extra costs. We are happy to ship via UPS, FedEx or any other carrier at the customer's expense, upon request. Please email us if the option you'd like is not available. 

Australia and New Zealand

USPS has suspended service to Australia and New Zealand since mid September. We are holding shipment for customers who select the free USPS shipping option. We offer a Discounted Expedited option that will travel via UPS or DHL. 

Asia

We are suspending USPS to Asia until transportation issues related to the pandemic have been resolved. (The post office has suspended Priority Mail and customers who select First Class are regularly frustrated by the long delays, so we are no longer offering that option.) Calculated shipping via UPS or DHL is available at checkout. 

Europe

USPS First Class International is available for $15 for shipments up to 4 pounds.
USPS Priority Mail International is available for $15 for shipments over 4 pounds. 

We are also offering a Discounted Expedited rate via the carrier of our choosing (DHL or UPS) for $25 for packages up to 3lbs and $35 for packages over 3lbs.

Please note: depending on your country's regulations, higher shipping costs from UPS and DHL may also affect your import duties. (The shipping cost used to assess duty is what we pay, not what we charge the customer, and it's nearly always higher.) 

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If you require a shipping option you are not seeing on our website (FedEx, etc.), please contact us and we will be happy to accommodate you however possible. 

This information was updated on May 17, 2022. 


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