Shipping and Store Hours affected by Covid-19

Shipping problems are fewer than at the start of the pandemic, but many speeds are still not 'guaranteed' as they may have been before. We have had a couple of issues recently, like a FedEx First Overnight package taking an extra day, and a UPS Next Day Air arriving a day late. First class to Europe has been arriving in 8-10 days and Priority Mail domestically seems *mostly* back to the 2-3 day average delivery time, with the occasional 4-5 day. Please be aware that there can still be hiccups.  You may also want to check for International Service Disruption Alerts with the post office.

***USPS service is currently suspended to Australia. We will hold all packages with that shipping method selected until postal mail service resumes.***

Our store is still short-staffed, and while many days we get orders out on the same or next day, sometimes it may take a 2-3 days to get your package out. If you require same day or next day processing, please contact us so that we can make sure to prioritize your shipment. 

Los Angeles

The store is now open regular hours.  Curbside pickup can be arranged - please select "Curbside Pickup" at checkout. For in-store shopping, please follow the latest social distancing guidelines and wear a mask.

United States

We are offering Free Shipping at checkout, and we will ship via the cheapest method (USPS Priority Mail or UPS Ground) for those orders.

Most shipping delays have largely been resolved, but still might take a day or two longer than they used to, and occasionally a package will take the scenic route.

Other calculated shipping options for faster and other services to be available at cost and may also be selected at checkout. 

Canada

We are offering free shipping to Canada via the postal service if you choose Free Shipping at checkout. 

Orders up to 4 lbs will be shipped USPS First Class.
Orders over 4 lbs will be shipped via USPS Priority International. 

Other calculated shipping options for faster and other services (USPS Express, DHL, etc.) continue to be available and may also be selected at checkout.

We have removed UPS from the options due to excessive brokerage fees, and customers should be aware that DHL shipments may incur similar extra costs. We will still ship via UPS upon request.  

All other International

We have decided to reinstate regular Postal Mail for international orders with the caveat that it could take along time to get your order. (While nothing has been lost, a couple of packages took 3-6 months to arrive earlier in the pandemic.) However, most shipments seem to be making it to their destination in around 21 days. 

USPS First Class International is available as a free option for shipments up to 4 pounds.
USPS Priority Mail International is available as a free option for shipments over 4 pounds. 

DHL Express or UPS Expedited have been arriving within 1-6 days and we are offering a special discounted rate for those services of $20 for packages up to 3lbs and $30 for packages over 3lbs for Europe. The discounted price for the rest of the world is $35 and $45 respectively.

Please note: depending on your country's regulations, higher shipping costs from UPS and DHL may also affect your import duties. (While we are only charging customers $20-$30, the actual shipping rates we pay will be higher, and that's the amount used to assess duty.) 

There are also paid options for other expedited services, such as USPS Express, if you so desire.

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If you require a shipping option you are not seeing on our website (FedEx, etc.), please contact us and we will be happy to accommodate you however possible. 

This information was updated on September 13, 2021. 


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